Service Guarantee Policy
We are delighted to guarantee our work. If a service you received does not satisfy you for any reason, please notify your service provider or salon management within 7 days. Please note that there are certain chemical services that we cannot guarantee due to the condition of the hair, which will be explained before such service begins.
If you need to cancel or reschedule your appointment, please let us know as soon possible, but preferably at least 48 hours before your scheduled appointment. Please note that appointments booked for extended periods of time (such as Creative Color and Eyelash Extension Full Set) that are cancelled less than 48 hours in advance will be subject to a $50 cancellation fee.
Late Arrival Policy
Every client is important to us and we want to devote your entire appointment time to you. Arriving at least 10 minutes prior to your appointment is appreciated, as it allows for check in, contact information updates, and a cup of warm Aveda tea. If you are more than a few minutes late to your appointment, we will do our best to accommodate you, but availability may be limited for your requested service and in some circumstances, your appointment may need to be rescheduled.
Product returns are accepted within 30 days from purchase with the original Bella Toccare receipt (credit card or salonbiz) on which items were purchased. Items may be returned in the original form of payment only. Tools such as dryers, hot irons, curling irons are not returnable unless defective. Make-up, perfumes or aroma products, nail polish, footwear, pierced earrings, combs and brushes are also items that are not returnable unless defective.
-Any other items that were special ordered for a guest are not returnable.
-Gift cards and certificates are nonrefundable and cannot be returned for cash