SALON POLICIES
Service Guarantee Policy
We are delighted to guarantee our work. If a service you received does not satisfy you for any reason, please notify your service provider or salon management within 7 days. Please note that there are certain chemical services that we cannot guarantee due to the condition of the hair, which will be explained before such service begins. The responsibility for any clothing damage caused during the coloring process typically falls on the customer and not the service provider.
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Cancellation Policy
As of December 1st 2022, every client will be required to put a card on file in order to book any appointment (putting your card on file will not be a charge). Not showing for your appointment, canceling, or rescheduling with less than 24 hours notice will result in a 50% charge of your full service. We understand that situations arise and we will try to be accommodating with no guarantee as our service providers have high demand and last-minute cancelations or changes directly affect them. It's important to provide advanced notice if you're unable to make an appointment to avoid being charged 50% of the service fee.
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Late Arrival Policy
Every client is important to us and we want to devote your entire appointment time to you. Arriving at least 10 minutes prior to your appointment is appreciated, as it allows for check in, contact information updates, and a cup of warm Aveda tea. If you are more than a few minutes late to your appointment, we will do our best to accommodate you, but availability may be limited for your requested service and in some circumstances, your appointment may need to be rescheduled which could result in a cancelation fee.
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Product Returns
Product returns are accepted within 30 days from purchase with the original Bella Toccare receipt (credit card or salonbiz) on which items were purchased. Items may be returned in the original form of payment only. Tools such as dryers, hot irons, curling irons are not returnable unless defective. Make-up, perfumes or aroma products, nail polish, footwear, pierced earrings, combs and brushes are also items that are not returnable unless defective.
-Any other items that were special ordered for a guest are not returnable.
-Gift cards and certificates are nonrefundable and cannot be returned for cash
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