Customer Survey

Customer Survey

Thank you for choosing Bella Toccare dé Spa & Salon. We are dedicated to treating you with the finest services and products available. We want you to feel “at home” when you walk through our door. Our main goal is to exceed your expectations on every visit to Bella Toccare. To help us achieve this goal, we would appreciate your evaluation of the following areas of our business. We value your input and will use this information to continue to improve our services. Please take the time to fill out your client satisfaction survey and you will be entered into our monthly drawing for a gift certificate for $50.00. Thank you again!

Name: (optional, but required to be entered into our drawing for a gift certificate)
Date:

Please rate us using the scale below: 1 - Excellent 2 - Above Average 3 - Average 4 - Needs Improvement	1	2	3	4
Phone and Front Desk
1. Phone etiquette and friendliness of staff when making appointment?
2. Appointment scheduling, availability , options offered?
3. Were you greeted when you walked in the door?
4. Courtesy and friendliness of front desk staff?
5. Were you offered a beverage?
6. Was checkout fast and efficient?
7. Did they offer to schedule your next appointment?
Service Technician/Service
8. Was your technician running on time/not rushed?
9. Did you receive a comprehensive consultation?
10. Courtesy and friendliness of service technician?
11. Was their dress/conversation professional?
12. Were you educated about the products they used?
13. How satisfied were you with the cost/value of the service you received?
Overall Salon Spa
14. Were you offered a tour of the salon and spa if this was your first visit?
15. If you purchased products, how satisfied were you with your purchases?
16. Cleanliness of the facility?
17. Atmosphere-decor?
18. Atmosphere -music?
19. Were your expectations met with your visit?
20. How could we make your next visit better?

"An Aveda Concept Salon featuring Aveda Products"